Users and Membership
User
Status
PROCESSING - User has created an auth0 account. We immediately save a user record with this status.
ACTIVE - User moves to active status as soon as they link their first plaid item. At this point, a membership and subscription record are created and the user is eligible to be billed. If the user leaves this status, they will not be billed a subscription (this includes overdue subs).
PAUSED - User has cancelled, and their subscription has come to an end. User can login, but is presented with a reactivation screen.
INVESTIGATE - Status that MX can put users into. User will not be able to take out floats, and they will not be billed a subscription.
BANNED - MX can ban a user for any reason. Users will also be banned if we receive a chargeback for a float or subscription collection attempt. MX can unban a user in backoffice, but user still has to reactive.
