Playbook: Turn Off Floats

Disable new Float creation, typically in response to a payments outage or a production incident affecting the float flow.

Prerequisites

  • Access to Firebase Console

Steps

  1. Announce in Slack and incidents channel that we are pausing floats

  2. Go to the appStatus collection in Firestore and toggle the allowFloats boolean.

Verification

  1. Float creation should completely drop off in logs and floats dashboard

Rollback / Undo

  1. Re-enable the allowFloats flag in Firestore

  2. Announce in Slack and incidents channel that we are resuming float disbursements